6 Ways to Simplify SaaS Identity Management

SaaS Identity Governance

With SaaS applications making up the vast majority of technology used by employees in most organizations, identity management tasks must take place across many individual SaaS apps. This poses a huge challenge for centralized IT teams who are ultimately held responsible for managing and securing app access, but cannot possibly become experts in the nuances of their own security settings and access controls for hundreds (or thousands) of apps. And even if they could, the sheer volume of tasks would easily bury them.

Modern IT teams need a way to orchestrate and manage SaaS identity management by engaging the application owners in the business who are most familiar with how the tool is used and who needs what type of access.

Nudge security is one SaaS security and governance solution who can help you with this, with automated workflows to save time and make the process manageable at scale. Read on to see how it works.

1. Discover all SaaS apps used by everyone in the organization

As the old saying goes, you can’t secure what you can’t see, so take the first step SaaS identity management is to get a full inventory of what technology is actually being used, and by whom.

Nudge Security discovers and categorizes all SaaS apps ever introduced by anyone in the organization and provides a vendor security profile for each app to give IT and security teams the context they need to investigate new SaaS providers. And after they review an app, they can assign a status of “Approved,” “Acceptable,” or “Unacceptable” to indicate whether use should be allowed. For apps deemed “unacceptable,” automatic nudges can be triggered in response to new accounts to redirect the user to a similar, approved app or to ask for context on why they should use that specific app.

2. Share a list of approved apps with employees

In an ideal world, IT teams want to empower employees to adopt technologies that both increase productivity and keep the business secure and compliant. Unfortunately, employees are often at a loss to know which tools suit both the company’s needs and their own.

Nudge Security makes it easy to create and share an app directory with employees, so everyone in the organization can view a comprehensive list of approved applications that meet the appropriate security and compliance standards. Employees can browse the list by category and submit access requests that are routed directly to the technical owner of each application, whether that person is in central IT or not. This eliminates the need for IT to be the event forwarder between users and app owners, while maintaining visibility and centralized management.

Simplify SaaS identity management

3. Keep app owners informed

Have you ever felt like you’re on the world’s worst scavenger hunt when you track down the right people in your organization to get context about a SaaS application or user account? You are not alone. This knowledge is often in silos and changes frequently. Nudge Security uses several methods to infer the likely ‘technical contact’ (such as the first user) for each SaaS application discovered in your environment and gives you the ability to automate nudges to periodically confirm app ownership.

With this technical contact discovery process, Nudge Security automates emails or Slack messages to supposed technical contacts with a simple nudge asking them to validate that they are the correct technical contact, or update this information. No more strings of emails and Slack threads to figure it out. With Nudge security, jYou can automate the process of keeping this information up to date as administrative responsibilities change.‍

Simplify SaaS identity management

4. Automate user access reviews

For companies that are subject to a number of compliance standards such as SOC 2, HIPAA, PCI DSS and others, it is typically required to periodically user access reviews of in-scope systems to ensure that only those who need access actually have access. And for anyone who has had the pleasure of conducting user access reviews, you know that they usually involve an assortment of spreadsheets with inconsistent and incomplete information and a lot of manual effort to track who is using what.

Instead of this spreadsheet puzzle, Nudge Security lets you automate the process. First, you can group your assets within scope and automate nudges to app users to verify if they still need access. Then Nudge Security collects the responses for you and sends the consolidated list of accounts to be deleted to the app owners. Finally, it collects responses from the app owners to confirm that they completed the removals and documents any actions taken in a .pdf report that you can share with auditors.

Simplify SaaS identity management

5. Identify and clean up unused accounts

Meeting compliance requirements is a good reason to regularly assess who needs access to what, but cost savings are another reason. Gartner research shows that 25% of SaaS is underutilized or overused. No matter how large your organization is, this can quickly add up.

Nudge Security monitors the health of cloud and SaaS accounts across your organization, making it easy to find and clean inactive and abandoned SaaS accounts. And you’ll have up-to-date information at your fingertips in some very nice graphs, so you can track SaaS account statuses right next to SaaS adoption trends.

Simplify SaaS identity management

While you can always discover unused accounts on an app-by-app basis from each application’s overview page, Nudge Security’s playbook for deleting unused accounts lets you monitor multiple applications at once, so you reduce the proliferation of SaaS on scale.

6. Ensure complete offboarding

Here’s a dirty little secret: most employees have signed up for apps beyond the reach of IT, or even their department managers. With Nudge Security you can see it each account ever logged in by someone using an email address associated with your organization. This includes domain registrations, social media accounts, developer accounts, and other assets that are often overlooked. You can also see whether those apps are linked to other apps via OAuth grants, so you minimize the chance that something will break if an employee leaves the organization.

And better yet, with Nudge Security you can automate important steps IT offboarding such as suspending accounts, resetting passwords, revoking OAuth grants, and more. And you start with a complete inventory of every account ever created for the departing employee, ensuring that all access is revoked.

Simplify SaaS identity management

Try Nudge Security for free

Our mission at Nudge Security is to help IT and security professionals everywhere regain control of SaaS security and management, while minimizing manual work for themselves and friction for end users. Start one free 14 day trial period now to see what it can do for you.

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